Terms & Conditions — 12 Bank

Welcome to 12 Bank. These Terms and Conditions ("Terms") form a legally binding agreement between you and 12 Bank. By creating an account or using any service on the 12 Bank platform, you are deemed to have accepted these Terms. Please read them carefully before registering.

Our goal is to provide every player with a transparent, safe, and enjoyable gaming environment. These Terms play a key role in making that possible.

1 General Terms

12 Bank is an online gaming platform offering Live Casino, slots, fish games, and Sports Betting to players in Bangladesh. These terms and conditions apply to all services on the platform.

• 12 Bank reserves the right to update these terms and conditions at any time without prior notice.
• Continued use of the platform after updated terms are published will be considered acceptance of the new Terms & Conditions.
• In the event of any conflict between the Bengali and English versions of these Terms, the English version shall prevail.
• 12 Bank complies with all applicable laws and regulations and expects the same from all users.

2 Account Registration

To access services on 12 Bank, you must create a personal account. You are required to provide truthful, accurate, and complete information during registration.

• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• The mobile number and personal details used during registration must be your own.
• It is your responsibility to keep your account password confidential. You should never share your password with anyone.
• If you suspect any unauthorized access to your account, contact our support team immediately.
• Accounts created with false information may be closed at any time and any remaining balance may be forfeited.

3 Age Verification & Eligibility

You must be 18 years of age or older to open an account and play on 12 Bank. Use of this platform by minors is strictly prohibited.

• By registering, you confirm that you are at least 18 years of age.
• 12 Bank may request a national ID or other documents for age verification at any time.
• Failure to submit documents or submission of false documents may result in account suspension.
• If an underage account is identified, all winnings and balances will be forfeited.

4 Deposits & Withdrawals

Deposits and withdrawals on 12 Bank are available via bKash, Nagad, and Rocket. All financial transactions are secure and encrypted.

• The minimum deposit amount is BDT 200 and the minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 15 minutes to 24 hours, though verification may extend the processing time.
• The mobile number used for deposits and withdrawals must be the same.
• Transactions through third-party accounts are not permitted.
• If a suspicious transaction is detected, 12 bank reserves the right to hold withdrawals pending verification.
• Funds that have been used in bonuses or games are generally non-refundable.

5 Bonuses & Promotions

12 Bank regularly offers welcome bonuses, free spins, cashback, and special promotions. Each bonus comes with its own terms and conditions.

• Please read the applicable wagering requirements carefully before claiming any bonus.
• Bonus funds cannot be withdrawn directly — a specified wagering amount must be completed first.
• Claiming the same promotion across multiple accounts is strictly prohibited.
• 12 Bank reserves the right to modify or cancel its bonus program at any time.
• Attempting to withdraw without meeting the bonus requirements will result in the bonus being forfeited.
• Eligibility for VIP program benefits is subject to meeting specific activity requirements.

6 Gaming Rules

All games on 12 Bank are powered by certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair.

• If a technical error affects a game outcome, 12 Bank reserves the right to void that round.
• If a game is interrupted due to network issues, the outcome will be determined based on our server logs.
• The dealer's decision is final in Live Casino games.
• All Sports Betting must be placed in accordance with the applicable rules.
• Using any software or bots in games is strictly prohibited.

7 Prohibited Activities

The following activities are strictly prohibited on 12 Bank and will result in account closure:

• Creating multiple accounts or using another person's account.
• Using the platform for money laundering or any unlawful purpose.
• Using hacking tools, bots, or automation software on game software.
• Abusing the bonus system or claiming the same promotion more than once.
• Harassing or engaging in inappropriate conduct toward other players.
• Operating an account under a false identity.
• Attempting to interfere with or compromise platform security.

8 Account Suspension & Closure

12 bank reserves the right to suspend or permanently close any account found to be in violation of the Terms & Conditions.

• In cases of serious violations, accounts may be closed without prior warning.
• Upon account closure, any valid balance (excluding bonuses) may be refunded, subject to investigation.
• Players may also request account closure at any time.
• Once a self-exclusion request is submitted, the account will be deactivated for a specified period.

9 Privacy & Data Protection

12 Bank takes your personal data privacy seriously. We never sell your information to third parties.

• Information provided during registration is used solely for identity verification and service delivery.
• All data is protected with SSL encryption.
• For more information, visit our Privacy Policy Read.

10 Responsible Gaming

12 Bank believes gaming is for entertainment, not addiction. We encourage all players to play responsibly.

• Players can set deposit limits, loss limits, and session timers.
• A self-exclusion request can be submitted at any time.
• If you notice signs of gaming addiction, contact support immediately.
• For more information, visit our Responsible Gaming View Page.

11 Legal & Liability

12 Bank is not liable for losses arising from technical faults, network disruptions, or third-party failures on its platform.

• These Terms and Conditions are governed by applicable law.
• Any disputes will first be addressed through our support team.
• 12 Bank limits its maximum liability for any financial losses resulting from technical issues.
• If any part of these Terms is found to be unenforceable by a court, the remaining provisions will continue to apply.

12 Contact

If you have any questions or concerns about these Terms and Conditions, please contact our support team.

• 24/7 live chat support is available.
• Email: [email protected]
• Responses are typically provided within 24 hours.