Gaming should be fun — not stressful. 12 Bank's responsible gaming guidelines help you enjoy yourself within healthy limits.
Our responsible gaming team is always here for you.
Also available via 24/7 live chat.
At 12 Bank, we believe gaming is best enjoyed responsibly. Responsible play isn't just about following rules — it's about looking after your mental well-being, your family, and your financial security. Thousands of players enjoy our platform every day because they play within their limits.
Online gaming addiction is a real issue that can affect people of any age. 12 Bank is always committed to protecting its users. We want you to play — but mindfully, so gaming stays a source of joy in your life rather than a burden.
The core principles of responsible gaming are: Play for fun, not out of pressure. If you're gaming to forget financial losses or escape other problems, that's a cause for concern. 12 Bank's responsible gaming team is always ready to support you through situations like this.
12 Bank's responsible gaming platform offers a range of practical tools to help you stay in control of your gaming.
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set; to increase them, you'll need to wait 24 hours.
Set a time limit for each gaming session. When the limit is reached, the system will automatically remind you to take a break.
If you need a short break from gaming, you can temporarily suspend your account for anywhere from 1 day to 6 weeks.
If you need a longer break, you have the option to close your account for anywhere from 6 months to 5 years, or permanently.
Decide in advance how much of a loss you're willing to accept within a given period. Once that limit is hit, gaming will stop automatically.
Periodic pop-up messages will remind you how long you've been playing and how much BDT you've spent.
If you notice any of these signs in yourself or someone you know, take them seriously and seek help.
You're spending more BDT on gaming than planned and it's cutting into your everyday expenses.
Chasing losses — placing bigger bets after a loss to try to win back money — is one of the most dangerous behaviors in gaming.
Losing interest in family, friends, or work because of gaming.
Hiding how much time or money you're spending on gaming from family or friends.
You're using gaming to escape stress, loneliness, or anxiety.
Unable to stop playing even when you want to, or feeling restless when you're not playing.
Borrowing money from others or using credit to fund your gaming.
Ask yourself the questions below. If you answer "yes" to most of them, consider reaching out for help.
In the past month, have you spent more time gaming than you planned?
Do you feel restless or irritable when you stop gaming?
Have you ever tried to win back lost BDT by placing more bets?
Has gaming caused any conflict with family or friends?
Have you skipped other important responsibilities to make time for gaming?
Here's how to keep yourself protected using 12 Bank's responsible gaming tools.
| Limit Type | Time to take effect | Change | Applicable |
|---|---|---|---|
| Daily deposit limit | Immediate | Can be increased after 24 hours | ✓ Active |
| Weekly Deposit Limit | Immediate | Can be increased after 7 days | ✓ Active |
| Monthly Deposit Limit | Immediate | Can be increased after 30 days | ✓ Active |
| Session Time Limit | From the Next Session | Any Time | ✓ Active |
| Cool-off Mode (1–42 Days) | Immediate | Automatically at Expiry | ✓ Active |
| Self-Exclusion (6 Months–Permanent) | Immediate | Via Support | ✓ Active |
Follow a few simple steps to play responsibly.
Set a separate monthly budget for gaming that won't affect your regular expenses.
Decide in advance how long you'll play each day, and take a break once that time is up.
Set deposit limits, session limits, or activate break mode directly from your 12 Bank Account Settings.
Review your gaming behavior every week and take action immediately if you notice any changes.
Let someone close to you know about your gaming habits so they can support you when needed.
If you feel something is wrong, reach out to the 12 Bank support team. We'll help you without judgment.
Join the responsible gaming community at 12 Bank. Use our tools, stick to your limits, and keep gaming fun.
For users 18+ only. Play responsibly.